From the first Appointment until two years later my experience with Amada Care has been wonderful. Amada Care Advocate Crystal was the most gracious and kind to my mother and assisted her in many ways. She never made my mom feel inadequate even though she was being helped in many ways. Crystal made sure that everything I expected from Amada was done well and with care. I highly recommend the Company and the services they provide but I put Crystal as the reason it was done extremely well. She really cared.
The caregivers for my mother are just awesome - they treat her like she is their mother which we appreciate so much in this climate of fear of coronavirus which limits all of us. The therapy people working with my mother also have said that these are the best caregivers they have ever worked with - so caring and willing to learn.
I'm the Sales Director for an assisted living community, and have worked with Jay and Crystal since 2018. Jay runs a great business with a lot of human compassion, professionalism and common sense. Crystal is my main point of contact and has consistently shown strong, professional communication skills, a passion for helping people, and a great sense of humor that makes working together that much easier. When Crystal refers one of her families to us for assisted living she takes great care to first make sure we are the right community, and then accompanies them for any tours or meetings we have; all along the way making sure they understand everything clearly, and are making a choice for the right reasons. We appreciate the helpful, professional approach Crystal always uses, and we know the families she serves do too!
It has been almost three weeks since we have been working with your company. We have met so many amazing people on this journey. I have to give a shoutout to Brooke. She always communicates with me and is incredibly accommodating. This is all brand new to me. Brooke has been a rock star and truly understands the challenges I face.
I have learned that I can turn to Brooke with any request or challenge, and she will help me find a solution. She is an incredible asset to your company, and I am so grateful for her professionalism and understanding.
Thank you for helping me take care of my loved one.
The home care received for my parents in their home helped to keep them safe and cared for. From the first meeting with Crystal Hines, to working with the nurse, Dierdra for the assessment, and regularly with Angel on scheduling, we felt connected and assured of good care. When there was safety concern, we were immediately contacted and able to follow up. Amada caregivers kept leadership aware of changes to my father's health and we were notified right away. We moved our parents to nursing care to handle the necessary 24 hour care required at the time. Later, we reached out to Crystal to assist us in finding the appropriate Assisted Living facility for our mom as she could not return home due to memory issues. We provided the type of facilities we were looking for and she set up interviews, came with us, and as she had also met with our mom, was able to advocate for her going to Assissted Living and not Memory Care at this time. If it becomes necessary for additional care for our mom while in Assisted Living, Amada will be our first call! They helped make a challenging time a little less stressful.
I am writing this testimonial as a statement of my upmost admiration and respect for the professional performance exhibited by Crystal Hines, Amada Senior Care Liaison. In full disclosure, I too, am in the industry of helping geriatric individuals find the peace, solitude and dignity in the golden years of their remaining life. To be in this profession, I will strongly emphasize, one must possess the means to want to serve the geriatric population for the right reasons. In this profession, many of these reasons get convoluted due to the acquisition of financial gain, professional recognition and corporate growth. In working for the largest non-profit hospice company, Capital Caring Health, after working in the for-profit sector, I have seen many poor decisions made based on a lack of empathy and for personal greed. I strive to make professional partnerships in the community with other organizations, for profit or non-profit, which, not only present as a high quality health care organization but demonstrate what it means to be one as well; to help those individuals acquire the right services, at the right time, by the right service providers. Crystal Hines, from Amada Senior Care, exemplifies what it means to be this type of business partner. She is a model representative for health care education, patient advocacy and quality care for the geriatric population and their care givers.
I have worked alongside Crystal for the past 18 months. She has been able to provide residential placement to many of our patients. Through her extensive knowledge of the Richmond residential market, Crystal has provided patients a living arrangement where they were finally able to find a place to call home while their family members were able to rest at peace knowing their beloved family members were well taken care of in a safe and attentive environment. Crystal has become my choice in residential placement for those family members and patients struggling with the difficult decision to have an individual move from their current place of residency to another they are yet familiar.
Private duty health care services can be a very delicate decision made by the patient or by the family of those needing services. Trust, consistency, quality of care and reliability all contribute to the character and validity of a private duty company. In working with Crystal Hines, of Amada Senior Care, I have received many high regards to the quality of work provided by the individual caregivers of the company and the consistent follow through from Crystal to ensure a high excellence of care. Every company, including my own, will occasionally have a service failure. However, the response to problem in providing a solution is testimony of the commitment behind the liaison and the company itself. I attest, Crystal Hines, has exceeded all expectations of a professional partnership in providing quality and consistent services, to all individuals, in any situation, at any time.
As stated, in my testimony above, I highly recommend Crystal Hines, Amada Senior Care Liaison, as a personal choice for residential placement and private duty health care services.
Clinical Patient Advocate
Capital Caring Health
I worked at two large communities in the Richmond area and frequently used the services of Amada to assist with transitions both from home to our community and between level of care changes. Jay and his team provide exceptional service!
I want you to know how delighted my mother and I are with Denise! She and my mother hit it off immediately. She was quite attentive, interested in my mother's needs and understood my mother's quirks. Thank you for assigning Denise to my mother. She is another Amada gem!
I called for help with my dad because the assisted living community said he needed help. Y’all were on time and supplied the help we needed and I can’t say thanks enough!
Jay and his team have been a wonderful asset for our family. My mother is suffering from dementia and the staff at Amada has been a great addition to her care. We have young children and busy schedules and the team at Amada has been able to cover our need for round the clock care whenever the need arises. We have needs that range from full weeks to a few days and Amada always makes sure we have just what we need. This allows Mom to stay in our home and enjoy her regular routine while we can rest easy knowing she has everything she needs. Thanks so much to Jay and the team for all that they do!
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