I am writing this testimonial as a statement of my upmost admiration and respect for the professional performance exhibited by Crystal Hines, Amada Senior Care Liaison. In full disclosure, I too, am in the industry of helping geriatric individuals find the peace, solitude and dignity in the golden years of their remaining life. To be in this profession, I will strongly emphasize, one must possess the means to want to serve the geriatric population for the right reasons. In this profession, many of these reasons get convoluted due to the acquisition of financial gain, professional recognition and corporate growth. In working for the largest non-profit hospice company, Capital Caring Health, after working in the for-profit sector, I have seen many poor decisions made based on a lack of empathy and for personal greed. I strive to make professional partnerships in the community with other organizations, for profit or non-profit, which, not only present as a high quality health care organization but demonstrate what it means to be one as well; to help those individuals acquire the right services, at the right time, by the right service providers. Crystal Hines, from Amada Senior Care, exemplifies what it means to be this type of business partner. She is a model representative for health care education, patient advocacy and quality care for the geriatric population and their care givers.
I have worked alongside Crystal for the past 18 months. She has been able to provide residential placement to many of our patients. Through her extensive knowledge of the Richmond residential market, Crystal has provided patients a living arrangement where they were finally able to find a place to call home while their family members were able to rest at peace knowing their beloved family members were well taken care of in a safe and attentive environment. Crystal has become my choice in residential placement for those family members and patients struggling with the difficult decision to have an individual move from their current place of residency to another they are yet familiar.
Private duty health care services can be a very delicate decision made by the patient or by the family of those needing services. Trust, consistency, quality of care and reliability all contribute to the character and validity of a private duty company. In working with Crystal Hines, of Amada Senior Care, I have received many high regards to the quality of work provided by the individual caregivers of the company and the consistent follow through from Crystal to ensure a high excellence of care. Every company, including my own, will occasionally have a service failure. However, the response to problem in providing a solution is testimony of the commitment behind the liaison and the company itself. I attest, Crystal Hines, has exceeded all expectations of a professional partnership in providing quality and consistent services, to all individuals, in any situation, at any time.
As stated, in my testimony above, I highly recommend Crystal Hines, Amada Senior Care Liaison, as a personal choice for residential placement and private duty health care services.
Clinical Patient Advocate
Capital Caring Health
The home care received for my parents in their home helped to keep them safe and cared for. From the first meeting with Crystal Hines, to working with the nurse, Dierdra for the assessment, and regularly with Angel on scheduling, we felt connected and assured of good care. When there was safety concern, we were immediately contacted and able to follow up. Amada caregivers kept leadership aware of changes to my father's health and we were notified right away. We moved our parents to nursing care to handle the necessary 24 hour care required at the time. Later, we reached out to Crystal to assist us in finding the appropriate Assisted Living facility for our mom as she could not return home due to memory issues. We provided the type of facilities we were looking for and she set up interviews, came with us, and as she had also met with our mom, was able to advocate for her going to Assissted Living and not Memory Care at this time. If it becomes necessary for additional care for our mom while in Assisted Living, Amada will be our first call! They helped make a challenging time a little less stressful.
I want you to know how delighted my mother and I are with Denise! She and my mother hit it off immediately. She was quite attentive, interested in my mother's needs and understood my mother's quirks. Thank you for assigning Denise to my mother. She is another Amada gem!
I worked at two large communities in the Richmond area and frequently used the services of Amada to assist with transitions both from home to our community and between level of care changes. Jay and his team provide exceptional service!
Jay and his team have been a wonderful asset for our family. My mother is suffering from dementia and the staff at Amada has been a great addition to her care. We have young children and busy schedules and the team at Amada has been able to cover our need for round the clock care whenever the need arises. We have needs that range from full weeks to a few days and Amada always makes sure we have just what we need. This allows Mom to stay in our home and enjoy her regular routine while we can rest easy knowing she has everything she needs. Thanks so much to Jay and the team for all that they do!
I called for help with my dad because the assisted living community said he needed help. Y’all were on time and supplied the help we needed and I can’t say thanks enough!
My mom was placed in a rehab/skilled nursing care facility following a hospital stay for a fractured hip,and a broken wrist. When it became apparent that Mom (also having dementia ) would need additional companionship and care, Amada was contacted. Jay was available to meet with me within the hour. At 6:00 PM that same day, an Amada team member was there for Mom. That night, Amada became a part of our family, providing 24-7 assistance for many weeks. The caregiving assistants were kind and courteous, always responding appropriately to Mom’s needs. They were professional, following the Amada high standards and goals. I was also comforted and supported just knowing Mom was not alone. Corinne scheduled the caregiving assistants on a daily or weekly basis - often with short notice when there were schedule changes. She kept me informed thru phone calls or messages. She expressed sincerity in her calls to inquire about my mom and her care. We were blessed with the Amada team. Thank you so much.
Jay and his team did an excellent job of assisting my father in his desire to stay independent. As one of Jay's first clients, he developed a friendship with Jay and his staff which allowed them to help in ways that he would not allow others to assist. Even after his passing Jay offered assistance and guidance that was invaluable to our family. Definitely a five star company!
Jay and Crystal have been amazing throughout the process of moving my mother to independent living. Trust me you will not be disappointed by Amada and their expertise/professionalism. Use them!
My 93 old mother was in the hospital for 10 days with flu, which became pneumonia...and then she had a stroke. When she was transported by ambulance back to her assisted living facility she was like dead weight; ZERO strength. She wouldn't eat or drink in the hospital, so she lost weight and had to have an IV for hydration. My brother hired Amada to be with her daily for the first week or two, to make sure she would be well-cared for and safe for at the facility (where the aides there can only be with her intermittently.) Today is the first day of Amada's assistance - the first full day of Mom being out of the hospital - and the aide has Mom up, walking to the bathroom, dressed and having toast & coffee. In my mind it's a miracle! We HIGHLY RECOMMEND Amada! Mom's aide, Brenda, is an angel!!