Bob was absolutely wonderful in helping confirm the coverage of my brother's long-term care policy. Even though he was out of town when I contacted him, he immediately called me!! He was able to call the policy holder for my brother, confirm exactly what his policy will cover, and even offered additional suggestions for him to consider. He was so knowledgeable and asked all of the right questions, so that my brother could be assured that he will be covered. Thank you so much for your carding and kindness!!!