Reviews

The caregivers were very hit or miss. We were only with the company for about two and a half weeks, as my mom requires maximum assistance while I’m at my 9–5 job. 2.5 weeks is all this lasted From the beginning, the introduction call felt misleading and gave a false impression of who Randy really is. Most communication goes through Caleb, who does a great job managing situations ,but you should be cautious when he’s not the one you’re dealing with. It often felt like Caleb was handling damage control for his father. In just two weeks, we went through seven different caregivers. Our assigned caregiver missed a few days because her young children were very ill(completely understandable and not her fault). However, Randy repeatedly blamed her and criticized her as irresponsible. During that time, he sent a replacement who slept on my couch for several hours and ignored my mom’s calls for help. I had to leave work to come home and assist my mother, while the caregiver remained on the couch for nearly two hours without helping. The following day, no caregiver was sent at all due to staffing shortages. Randy told me it wasn’t his fault because he “works with humans” and can’t control when people call out. While that may be true, it left my mother home alone for hours, panicked and without assistance. When my mom’s regular caregiver returned, she shared that she had been threatened not to call out again because Randy was “tired of getting his butt handed to him.” The next week, when that caregiver had a scheduling conflict, another replacement was sent. She mentioned her prior experience at the University of Utah and other skilled nursing facilities, but despite that, she neglected to use the safety devices put in place for my mom, who is a high fall-risk patient. During a single eight-hour shift, my mother fell twice. I was never contacted, nor were emergency services called. According to Randy, “this is NOT our protocol.” Instead, the caregiver woke my boyfriend *who works nights* to help lift my mom off the floor. I happened to arrive home shortly after the second fall. Before I could finish a call with my mom’s social worker, Randy instructed the caregiver to leave. We then took my mom to the ER, where we spent the next seven hours. Throughout that time, Randy continued to deny the situation, claiming my mother told him she had not fallen (essentially suggesting she made it up). He also maintained that it’s not standard procedure to notify family or emergency services after a fall ,but again, he questioned whether a fall even happened. We have since discontinued services with Amada Care. It’s unfortunate, because there were three caregivers we genuinely appreciated and would have liked to continue working with. In the end, my mother is the one who suffers most from Randy’s behavior and lack of professionalism.

Amada’s care team is awesome! They do an amazing job!

As a community partner, Amada has been incredible to work with. They do everything in their power to serve those in need in our community. Amada has shown they are ethical, responsible and caring. Caleb is prompt in his response time and communicating on behalf of my clients, is seamless.

Amada is very helpful! They always respond quickly when I need them even when it’s last minute! Their aides have all been great as well!

These guys are amazing! They respond quickly and the service is great and the service providers are absolutely amazing!

Amazing company! Very attentive and cares about not only clients but employees as well. I would highly recommend them!

Working with Randy and Caleb is amazing! Not only are they right there when you need something but they go above and beyond! They make you feel just like family!! Thank you guys for all you do!!

This team provides great guidance through the long-term care insurance claims process!

Caleb is diligent in his follow through and very communicative. A truly personable company to interact with that puts a lot of time and thought into caring for their clients!

Randy and Caleb run an incredible organization. They’re committed to providing high quality concierge level care while enriching their clients quality of life. They come highly recommended.

Awesome home care company! I highly recommend if you’re looking for honest and skilled caregivers!

Highly recommend their care for a loved one

I strongly recommend Amada Senior Care!! They have an Amazing staff and caregivers that are very knowledgeable, caring, and compassionate!!

Caleb and Randy have provided excellent customer service

Caleb was extremely helpful walking us through our insurance policy! We love Amada!

The owner, Randy was super helpful with my great grandpa!

Caleb was super helpful walking us through our bankers life policy!

Caleb was so good with my grandma, I’ve never met someone so understanding and respectful. Thank you!